Grievance Officer

Per Section 13 of the Digital Personal Data Protection Act 2023, every data fiduciary in India must name a Grievance Officer who is contactable in plain language and responsible for addressing complaints about personal-data processing.

When to contact the Grievance Officer

• Your data was processed without your consent or beyond consent given
• You disagree with how a verification or service was handled
• You attempted a DSR request at /trust/dsr and it was refused or unanswered beyond SLA
• You want to lodge a formal complaint that triggers our DPDP §13 process

What happens after you contact us

1. Within 7 days: Acknowledgement email with a ticket reference.
2. Within 30 days: Substantive response — either resolution, or an explanation if more time is needed (with a new ETA).
3. If unsatisfied: Escalate to the DPO at /trust/dpo (Tier 2), or to the CEO (Tier 3), or to the statutory Data Protection Board of India (Tier 4) once constituted.

What the Grievance Officer cannot do

• Disclose another data principal's data (DPDP §14 limits this to your own data only)
• Provide legal advice on your separate dispute with a counterparty
• Override statutory retention requirements (e.g. tax records)

Registered entity

Complaints may be sent to: Talpro India Private Limited, Bangalore, Karnataka, India.